Terms of Use — Resolabs.io

1. Introduction and Acceptance

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Resolabs.io ("Resolabs", "Company", "we", "us", or "our"), governing your access to and use of all software applications, platforms, websites, APIs, and related services operated by Resolabs.io (collectively, the "Service").

By accessing, browsing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you must not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" shall refer to both you individually and the organization.

2. Eligibility

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use the Service. By using the Service, you represent and warrant that you meet this eligibility requirement and have the legal capacity to enter into these Terms.

3. Definitions

"Account" means a registered user account on the Service.
"Content" means any text, data, images, files, or other materials uploaded, submitted, or transmitted through the Service.
"User Content" means Content that you or other users create, upload, or transmit using the Service.
"Subscription" means a paid plan granting access to premium features of the Service.
"Documentation" means any user guides, technical documentation, or help materials provided by Resolabs.
"Intellectual Property" means patents, copyrights, trademarks, trade secrets, and all other proprietary rights.

4. Account Registration and Security

To access certain features of the Service, you may be required to create an Account. You agree to:

Provide accurate, current, and complete information during registration.
Maintain and promptly update your Account information to keep it accurate and complete.
Maintain the security and confidentiality of your login credentials and not share them with any third party.
Immediately notify Resolabs of any unauthorized access to or use of your Account.
Accept full responsibility for all activities that occur under your Account, whether or not authorized by you.

Resolabs reserves the right to suspend or terminate any Account that we reasonably believe has been compromised, is being used fraudulently, or violates these Terms.

5. Description of Service

Resolabs provides software-as-a-service (SaaS) web applications, tools, and platforms for businesses and individuals. The specific features, functionality, and availability of the Service may vary and are subject to change at our sole discretion without prior notice.

We do not guarantee that the Service will be available at all times or that it will be free from interruptions, errors, or defects. We may perform scheduled or unscheduled maintenance that may temporarily affect the availability of the Service.

6. License Grant and Restrictions

Subject to your compliance with these Terms, Resolabs grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business or personal purposes.

You shall not, and shall not permit any third party to:

Copy, modify, adapt, translate, or create derivative works of the Service or any part thereof.
Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code or underlying algorithms of the Service.
Rent, lease, lend, sell, sublicense, distribute, or otherwise transfer access to the Service to any third party.
Remove, alter, or obscure any proprietary notices, labels, or marks on the Service.
Use the Service to build a competing product or service, or to benchmark the Service against a competing product or service.
Access the Service for the purpose of monitoring its availability, performance, or functionality for any competitive purpose.
Use any automated means, including robots, crawlers, scrapers, or data mining tools, to access, collect, or extract data from the Service, except as expressly permitted by us in writing.

7. Acceptable Use Policy

You agree not to use the Service to:

Violate any applicable local, state, national, or international law, regulation, or ordinance.
Infringe upon or violate the Intellectual Property rights or other proprietary rights of Resolabs or any third party.
Upload, transmit, or distribute any viruses, malware, worms, Trojan horses, or other malicious or harmful code.
Interfere with, disrupt, or impose an unreasonable burden on the Service or its underlying infrastructure.
Attempt to gain unauthorized access to any portion of the Service, other user accounts, or any systems or networks connected to the Service.
Engage in any activity that is fraudulent, misleading, deceptive, or harmful to others.
Harass, abuse, threaten, defame, or discriminate against any individual or group.
Transmit any unsolicited advertising, spam, or promotional materials.
Use the Service to store or transmit material that is obscene, illegal, or violates any person's privacy rights.

Resolabs reserves the right, in its sole discretion, to investigate and take appropriate action against anyone who violates this provision, including without limitation, removing offending Content, suspending or terminating the violator's Account, and reporting to law enforcement authorities.

8. User Content and Data

You retain all ownership rights in and to any User Content that you submit, post, or display through the Service. By submitting User Content, you grant Resolabs a worldwide, non-exclusive, royalty-free, fully paid-up license to use, host, store, reproduce, modify, process, and display your User Content solely for the purpose of operating, maintaining, and providing the Service to you.

You represent and warrant that:

You own or have the necessary rights and permissions to submit your User Content.
Your User Content does not violate any applicable law or the rights of any third party.
Your User Content does not contain any material that is defamatory, obscene, or otherwise objectionable.

Resolabs does not claim ownership of your User Content, and nothing in these Terms shall restrict your right to use and exploit your User Content outside of the Service.

9. Intellectual Property Rights

The Service, including but not limited to all software, code, algorithms, designs, user interfaces, graphics, trademarks, logos, and Documentation, is the exclusive property of Resolabs and is protected by applicable Intellectual Property laws. All rights not expressly granted to you under these Terms are reserved by Resolabs.

The Resolabs name, logo, and all related product and service names, designs, and slogans are trademarks of Resolabs. You may not use such marks without our prior written permission.

If you provide any feedback, suggestions, ideas, or recommendations to Resolabs regarding the Service ("Feedback"), you hereby assign to Resolabs all right, title, and interest in and to such Feedback. Resolabs shall be free to use, incorporate, and exploit any Feedback for any purpose without obligation, compensation, or attribution to you.

10. Payment Terms and Billing

Certain features of the Service may require a paid Subscription. By purchasing a Subscription, you agree to the following:

Fees. You agree to pay all applicable fees as described on the Service at the time of purchase. All fees are stated in the currency indicated and are exclusive of applicable taxes unless otherwise stated.
Billing. Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected). Your Subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
Price Changes. Resolabs reserves the right to change Subscription fees at any time. We will provide you with at least 30 days' notice of any fee increase. Continued use of the Service after a fee change constitutes acceptance of the new fees.
Taxes. You are responsible for all applicable taxes, duties, and governmental assessments arising from your use of the Service, excluding taxes based on Resolabs' net income.
Refunds. All fees are non-refundable except as expressly stated in these Terms or as required by applicable law.
Late Payment. If payment is not received when due, Resolabs reserves the right to suspend or terminate your access to the Service until all outstanding amounts are paid in full.

11. Free Trials and Beta Services

Resolabs may offer free trials or beta versions of the Service at its sole discretion. Free trials and beta services are provided "AS IS" and "AS AVAILABLE" without any warranties of any kind. Resolabs may discontinue, modify, or limit free trials or beta services at any time without prior notice and without liability to you.

12. Service Availability

Resolabs will use commercially reasonable efforts to maintain the availability of the Service. However, we do not guarantee any specific level of uptime or availability. The Service may be subject to interruptions for maintenance, updates, or circumstances beyond our control.

In the event of prolonged or recurring service disruptions, your sole remedy shall be the right to terminate your Subscription and receive a prorated refund of prepaid fees for the unused portion of the then-current billing period.

13. Data Protection and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and disclose your personal information. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.

We implement commercially reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

To the extent applicable, we comply with relevant data protection regulations, including but not limited to the Malaysia Personal Data Protection Act 2010 (PDPA).

No Storage of Chat or Prompt Data by Resolabs. Resolabs.io does not store, log, record, archive, or retain any user chat messages, prompts, conversation history, query inputs, or AI-generated responses produced through the AI-powered features of the Service. Once a conversation session ends, no record of the conversation is maintained on Resolabs' servers, databases, or any storage systems controlled by Resolabs. Resolabs does not build user profiles based on AI interactions, does not index or search through past conversations, and does not use your chat data for any internal analytics, marketing, or product development purposes.

Transmission of Data to Third-Party AI Providers. In order to provide AI-powered features, the Service transmits your prompts, messages, inputs, and associated contextual data to third-party artificial intelligence providers for processing. These third-party AI providers include, but are not limited to, OpenAI (ChatGPT, GPT models), Anthropic (Claude models), Google (Gemini models), Meta (Llama models), and any other AI service providers that Resolabs may integrate with in the future (collectively, "AI Providers"). The selection of AI Providers is at the sole discretion of Resolabs and may change at any time without prior notice to you.

Third-Party Data Handling Practices. Each AI Provider operates under its own terms of service, privacy policy, data retention policy, and data processing practices, which are entirely independent of and separate from Resolabs' Terms and Privacy Policy. Resolabs does not control, influence, audit, monitor, or have visibility into how AI Providers handle, store, process, retain, disclose, or delete the data that is transmitted to them through the Service. Specifically, AI Providers may, in accordance with their own policies:

Store, cache, or retain your prompts, messages, inputs, and AI-generated outputs on their servers for varying periods of time, including indefinitely.
Use your data, including prompts and responses, to train, fine-tune, improve, evaluate, benchmark, or develop their AI models, algorithms, and services.
Process your data across multiple geographic regions, jurisdictions, and data centers, including jurisdictions that may have different or lesser data protection standards than your country of residence.
Share, disclose, or provide access to your data to their affiliates, subcontractors, sub-processors, or other third parties in accordance with their own policies.
Use your data for research, safety analysis, abuse prevention, or quality assurance purposes.
Retain metadata, logs, or derivative data generated from your interactions even after the primary data has been deleted.

Disclaimer of Liability for Third-Party AI Provider Actions. To the fullest extent permitted by applicable law, Resolabs expressly disclaims any and all responsibility, liability, and obligation for any acts, omissions, failures, practices, or policies of any AI Provider. Without limiting the generality of the foregoing, Resolabs shall not be liable for:

Any data breach, data leak, security incident, unauthorized access, hacking, cyberattack, or other compromise of data occurring at, caused by, or attributable to any AI Provider or their infrastructure.
Any theft, misappropriation, unauthorized disclosure, accidental exposure, or loss of your data while in the possession, custody, or control of any AI Provider.
Any use of your data by any AI Provider for the purpose of training, fine-tuning, improving, or developing their AI models, products, or services, whether or not such use was disclosed to or consented to by you.
Any data exploitation, data mining, data harvesting, profiling, or automated decision-making conducted by any AI Provider using your data.
Any failure by any AI Provider to comply with applicable data protection laws, regulations, or industry standards, including but not limited to GDPR, CCPA, PDPA, or any other privacy legislation.
Any changes to an AI Provider's terms of service, privacy policy, data retention practices, or data handling procedures that affect how your data is processed.
Any government, law enforcement, or regulatory access to your data through or from any AI Provider, whether pursuant to a lawful request, court order, subpoena, or otherwise.
Any inferential, derivative, or aggregated data products created by any AI Provider from your inputs or interactions.
Any downstream consequences arising from the storage, processing, or exposure of your data by any AI Provider, including but not limited to reputational harm, financial loss, competitive disadvantage, regulatory penalties, or legal proceedings.

Assumption of Risk. By using any AI-powered feature of the Service, you expressly acknowledge that you understand and voluntarily assume all risks associated with the transmission, processing, and potential retention of your data by third-party AI Providers. You agree that you bear sole responsibility for determining the suitability of AI-powered features for your intended use and for assessing the risks of submitting any particular data through such features.

Sensitive Data Warning. You are strongly advised not to submit any of the following categories of information through AI-powered features of the Service: passwords, financial account numbers, credit card numbers, social security or national identification numbers, medical or health information, trade secrets, attorney-client privileged communications, classified or government-restricted information, or any other information that you would not want to be potentially accessed, stored, or processed by a third-party AI Provider. Resolabs accepts no liability whatsoever for any consequences resulting from your decision to submit such information.

No Guarantee of Deletion. Even if Resolabs does not retain your AI interaction data, Resolabs cannot guarantee that any AI Provider will delete, purge, or destroy your data upon request or at any specific time. Requests for data deletion from AI Providers must be directed to those AI Providers directly, in accordance with their respective privacy policies and procedures. Resolabs has no obligation to facilitate, mediate, or assist with such requests.

Indemnification for AI Data Claims. You agree to indemnify and hold harmless Resolabs from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to any claim by you or any third party concerning the handling, storage, processing, use, disclosure, or breach of data by any third-party AI Provider in connection with your use of the Service.

14. Confidentiality

Each party agrees to maintain the confidentiality of any non-public information disclosed by the other party in connection with the Service ("Confidential Information"). Confidential Information shall not be disclosed to any third party without the prior written consent of the disclosing party, except as required by law or as necessary to perform obligations under these Terms.

15. Third-Party Services and Integrations

The Service may contain links to, or integrations with, third-party websites, services, or applications ("Third-Party Services"). Resolabs does not control, endorse, or assume any responsibility for Third-Party Services. Your use of Third-Party Services is at your own risk and subject to their respective terms and policies.

Resolabs shall not be liable for any loss or damage arising from your use of or reliance on any Third-Party Services, including but not limited to payment processors, cloud infrastructure providers, analytics tools, and AI/machine learning service providers.

16. AI and Automated Processing

Certain features of the Service may utilize artificial intelligence, machine learning, or other automated processing technologies ("AI Features"). By using AI Features, you acknowledge and agree that:

AI-generated outputs may not always be accurate, complete, or reliable, and should not be relied upon as the sole basis for making decisions.
You are solely responsible for reviewing, verifying, and validating any AI-generated outputs before acting upon them.
Resolabs does not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated output.
Your data may be processed by AI systems to provide the Service, in accordance with our Privacy Policy.

17. Warranty Disclaimer

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RESOLABS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
ANY WARRANTY REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION PROVIDED THROUGH THE SERVICE.
ANY WARRANTY ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions shall apply to the fullest extent permitted by applicable law.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

IN NO EVENT SHALL RESOLABS, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR USE, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF RESOLABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
RESOLABS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO RESOLABS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

The limitations set forth in this section shall apply regardless of whether the alleged liability or damages are based on contract, tort, negligence, strict liability, or any other basis, and even if a remedy set forth herein is found to have failed its essential purpose.

19. Indemnification

You agree to indemnify, defend, and hold harmless Resolabs, its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and costs) arising out of or related to:

Your use or misuse of the Service.
Your violation of these Terms.
Your violation of any applicable law, regulation, or third-party right.
Your User Content, including any claim that your User Content infringes or misappropriates the Intellectual Property or other rights of any third party.
Any dispute between you and any other user of the Service.

Resolabs reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defense of any such claim.

20. Term, Termination, and Suspension

These Terms remain in effect for as long as you use the Service or maintain an Account.

Termination by You. You may terminate your Account at any time by contacting us or using the Account settings functionality. Termination does not entitle you to a refund of any prepaid fees except as provided in Section 12.
Termination by Resolabs. We may suspend or terminate your access to the Service, in whole or in part, at any time and for any reason, including but not limited to: (a) breach of these Terms, (b) non-payment of fees, (c) requests by law enforcement or government agencies, (d) discontinuance or material modification of the Service, or (e) unexpected technical or security issues.
Effect of Termination. Upon termination, your right to access and use the Service will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to: Intellectual Property, Warranty Disclaimer, Limitation of Liability, Indemnification, and Governing Law.

21. Data Portability and Post-Termination

Upon termination of your Account, you may request an export of your User Content within thirty (30) days of termination. After this 30-day period, Resolabs may permanently delete all User Content associated with your Account, and we shall have no obligation to maintain, provide, or recover any such data.

22. Copyright and DMCA Policy

Resolabs respects the Intellectual Property rights of others. If you believe that any Content available on or through the Service infringes your copyright, you may submit a notice to us at cx@resolabs.io containing the following information:

A description of the copyrighted work that you claim has been infringed.
A description of the location of the infringing material on the Service.
Your contact information (name, address, telephone number, and email address).
A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Your physical or electronic signature.

23. Modifications to Terms

Resolabs reserves the right to modify, update, or replace these Terms at any time at our sole discretion. We will provide notice of material changes by posting the updated Terms on the Service and updating the "Effective Date" at the top of this page. For material changes, we will use commercially reasonable efforts to provide at least 30 days' notice before the new Terms take effect.

Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of and agreement to the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

24. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Service shall be brought exclusively in the courts located in Kuala Lumpur, Malaysia, and you consent to the personal jurisdiction and venue of such courts.

25. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or the Service, the parties agree to first attempt to resolve the dispute through good faith negotiation for a period of thirty (30) days. If the dispute cannot be resolved through negotiation, either party may pursue binding arbitration administered under the rules of the Asian International Arbitration Centre (AIAC) in Kuala Lumpur, Malaysia.

CLASS ACTION WAIVER: To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

26. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, labor disputes, shortages of transportation, fuel, energy, labor, materials, or equipment, failure of telecommunications or information technology infrastructure, cyberattacks, power outages, or government actions.

27. Export Compliance

You agree to comply with all applicable export control laws, regulations, and restrictions of any relevant jurisdiction. You shall not, directly or indirectly, export, re-export, or transfer any part of the Service or any technical data obtained through the Service to any country, entity, or person in violation of such laws.

28. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent.

29. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and Resolabs with respect to the Service, and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and Resolabs regarding the Service.

The failure of Resolabs to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Resolabs.

30. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder, in whole or in part, without the prior written consent of Resolabs. Resolabs may assign or transfer these Terms, in whole or in part, without restriction and without your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

31. Contact Information

If you have any questions, concerns, or notices regarding these Terms, please contact us at:

Resolabs.io
Email: legal@resolabs.io